FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@kaloloswim.com.
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  • Size Guide
  • Returns
  • Shipping
  • Care & Repairs

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24-36 hours!

Size Guide

When using the sizing charts, please note that we use the USA sizes on our website.

Taking accurate body measurements is one of the keys to great fit. Follow our measurement tips and compare them to the size charts to find the right size for you.



HOW TO TAKE BODY MEASUREMENTS

HEIGHT: Stand up straight and measure the distance from the crown of your head to the sole of your foot.

HIGH BUST: Wrap the measuring tape around your torso under the armpits and above the bust.

FULL BUST: Take the measurement over the fullest part of your bust.

UNDER BUST: Wrap the measuring tape around your rib cage below your bust.

Returns

Our unique swimwear is handmade in small batches keeping them exclusive

We accept returns for store credit or exchanges. We do not currently offer refunds to original forms of payment.
Promotional sales over 20% off or items tagged as final sale are final sale. No exceptions. Customers are responsible for all return and exchange shipping charges unless they have purchased our RE:DO service at checkout. If you did not purchase, you can still obtain a return shipping label through our return portal.

Exchanges/returns must be submitted within 30 days of receiving Once you've received your return shipping label, the return/exchange needs to be sent back within 14 business days of receipt. (if items are not shipped within 14 business days, the label will expire). BEFORE shipping us back your Crush, items MUST be: unworn/unwashed, have tags attached and liners in place (please try on swimwear over underwear).

*If we receive a suit that has been worn, not taken care of, or not in its original condition, we will send the suit back to you without exchange or refund, and we have the right to ban you from future purchases from our store.

Shipping

We'll have your order out our door within 1-3 business days. (Just a heads up, extra busy days like Black Friday or special sales may slow things down a smidge!) After the processing time, the chosen time at checkout with your carrier will determine the timeframe for delivery.

KEEP IN MIND THAT SHIPMENT TIME CHOSEN AT CHECKOUT DOES NOT INCLUDE PROCESSING TIME. IF YOU ARE ON A DEADLINE PLEASE CONTACT US.

If an item has a ship time frame or pre-order date next to it, the full order will ship together with that stated date. To ship pre-order items separately from other in stock items, please make two separate orders.

We cannot guarantee deadlines on shipment delays beyond our control (carrier delays, holiday/high volume promotion times and or acts of God)

Care & Repairs

WASHING

To keep your swimwear looking its best, we recommend hand-washing it in cold water with a mild detergent. (like Lingerie or swimwear detergent, even a colorless dawn dish soap works). Do not use bleach, even on white suits.

DO NOT leave it without washing overnight.



DRYING

  • ** Be sure to lie flat or hang to dry only. **


  • DO NOT dry under direct sunlight.


  • DO NOT machine dry or dry clean.


  • DO NOT wring or twist to dry.


  • Water use at owners Discretion. While our swimwear’s high quality fabric is designed to be worn in pool or ocean water (unless otherwise notes on the product page), they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water.

    Sun tan lotions, spas, and chlorinated pools may cause damage to your suit due to the harsh chemicals.

    Do not use tanning oils near hardware. This will break down the metal protectant.
    Unable to find satisfactory answers ? Contact Support